Computer related problems? No access to the Åbo Akademi University intranet? You have come to the right page.
Åbo Akademi University has introduced a compulsory information security course for everyone with an active ÅAU username. If you have not completed the course you will lose access to your ÅAU account.
Click here to get to the intranet for more information on the course.
In case you have forgotten your password you can create a new one by logging in to Selfservice using your Finnish bank codes or mobile certificate.
How to:
- Point your browser to selfservice.abo.fi.
- Log in using your Finnish bank codes or mobile sertificate by clicking on the Log in button in the box labeled Log in via Suomi.fi.
- After logging in to Selfservice, click on the icon Change password and follow the instructions.
You can change your password by logging in to Selfservice using your Finnish bank codes or mobile certificate.
How to:
- Point your browser to selfservice.abo.fi.
- Log in using your username and password by clicking on the Log in button in the box labeled Log in with username and password.
- After logging in to Selfservice, click on the icon Change password and follow the instructions.
If you get a message stating your password is incorrect, and you are sure you have typed it correctly, the reason for the error might be one of these.
1. Have you missed the mandatory information security course?
Åbo Akademi University has introduced a compulsory information security course for everyone with an active ÅAU username. If you have not completed the course you will lose access to your ÅAU account.
To get the account reopened you will have to contact the helpdesk at helpdesk@abo.fi or by phone 02 215 4777. The helpdesk can unlock the account temporarily so that you can complete the course. Note that with the temporary access you will not have access to anything else but the course. This means that you will have to complete the course from a device you have access to without ÅAU credentials. You could for example complete the course using your phone or your own computer. The helpdesk also has a public computer that can be used. NB: you must change your password after completing the course.
2. Has your account been hacked?
If the ICT-service notes that an ÅAU account is being misused, the account will be locked to prevent further misuse. In this case you will not be able to change the password yourself, and you must contact the helpdesk to get it sorted (helpdesk@abo.fi, phone 02 215 4777).
If you suspect that someone else has gotten access to your account you must change your password immediately by loggin in to Selfservice and then contact helpdesk (helpdesk@abo.fi, phone 02 215 4777).
3. Is your account still valid?
Staff accounts are closed when employment ends. Student accounts are closed if term registration is not completed.
NB: You can keep your ÅAU email address when you leave Åbo Akademi University. Read more about this on the intranet well in advance of leaving us.